Talented Training Pty Ltd (ABN 80 609 214 959), RTO 45144 (“Talented Training”, “we”, “us”, “our”).
Last updated: 25 August 2026
Our commitment
Talented Training respects your privacy and is committed to protecting the personal information we hold about you. This policy explains what personal information we collect, how we use and disclose it, how we keep it secure, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a Registered Training Organisation, we also handle information in line with our obligations under the national vocational education and training (VET) system.
What personal information we collect
The personal information we collect depends on your dealings with us. It may include:
- your name, date of birth and gender
- your contact details, including email address, phone number and postal address
- your Unique Student Identifier (USI)
- identification and background details needed to confirm eligibility, such as citizenship or residency status where relevant
- education, training, employment and language background information collected for enrolment and government reporting
- assessment records, results, and the certification we issue to you
- payment and billing information
- any information you provide when you contact us or submit an enquiry through our website.
Some of the information we collect is sensitive information under the Privacy Act 1988 (Cth). Specifically, we ask every student for:
- whether you are of Aboriginal or Torres Strait Islander origin
- whether you consider yourself to have a disability, impairment or long-term condition, and if so its type
We collect this because we are required to report it as part of the national VET data set, under the National VET Data Policy and the AVETMISS reporting standard. We also use disability information, where you provide it, to offer you support or reasonable adjustments during your training.
You do not have to answer either question. Both offer a “prefer not to say” option and declining will not affect your enrolment or your training in any way.
We do not collect other sensitive information unless it is necessary for a specific purpose, and where we do, we collect it with your consent or as otherwise permitted by law.
How we collect personal information
We collect personal information directly from you wherever practical, including through enrolment forms, assessments, our website enquiry form, email, phone, and in person during training. In some cases we collect information from third parties, such as an employer who enrols you, or one of our authorised third-party delivery partners.
Why we collect and use personal information
We collect, hold, use and disclose personal information to:
- process your enrolment and deliver training and assessment
- verify your identity and eligibility
- issue nationally recognised qualifications and statements of attainment
- manage fees, payments and refunds
- communicate with you about your training and respond to your enquiries
- meet our compliance, reporting and record-keeping obligations as an RTO
- maintain and improve our services and website.
Unique Student Identifier (USI)
Under the Student Identifiers Act 2014 (Cth), we cannot issue you a nationally recognised qualification or statement of attainment unless you have a USI and have provided it to us. We collect, use and disclose your USI only for purposes relating to the VET system, as permitted by that Act.
Disclosure of your personal information
We may disclose your personal information to:
- our authorised third-party delivery partners, trainers and assessors, where they are involved in delivering your training on our behalf
- the National Centre for Vocational Education Research (NCVER), the Australian Skills Quality Authority (ASQA), and relevant Commonwealth, state and territory training authorities, as required under the National VET Data Policy and applicable law
- service providers who help us operate our business, such as our student management system, IT, payment and communication providers, under confidentiality arrangements
- a person or organisation you have authorised, such as an employer who is funding your training
- any party where we are required or authorised to do so by law.
As a registered VET provider, we are required to collect and report data about your training. Your personal information may be used and disclosed for statistical, regulatory, audit, funding and research purposes in accordance with the National VET Data Policy. Further information is available from NCVER.
Website, cookies and analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as intended. Where we use analytics tools, we use the information to improve the website and generally do not use it to identify individual visitors.
When you submit an enquiry through our website, the information you provide is sent to us by email so we can respond.
When you complete our online enrolment form, the details you provide are transmitted directly into our student management system, where they are stored against your student record. This includes your name, date of birth, contact details, address, USI, and the background information described above. We record the fact that the form was submitted, and what it contained, against your record so our team can confirm your details with you.
Direct marketing
We may use your contact details to tell you about training, courses and services we think are relevant to you, including by email. We do this in accordance with Australian Privacy Principle 7 and the Spam Act 2003 (Cth).
Every marketing email we send includes a way to unsubscribe. You can also opt out at any time by emailing hello@talentedtraining.com.au, and we will action it as soon as practicable.
Opting out of marketing does not stop us contacting you about training you are enrolled in, your results, your certification, or anything we are required to send you as a Registered Training Organisation.
We do not sell your personal information, and we do not disclose it to third parties for their own marketing purposes.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. We retain personal information for as long as required to provide our services and to meet our legal and regulatory record-keeping obligations, and we take reasonable steps to destroy or de-identify information when it is no longer needed.
Overseas disclosure
We generally store and process personal information in Australia. If any information is disclosed to or stored by a provider located overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time. In limited circumstances we may decline a request, in which case we will explain why in writing.
Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us using the details below so we can investigate. We will acknowledge your complaint and aim to resolve it within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, and the “last updated” date shows when it was last changed.
Contact us
Talented Training Pty Ltd (RTO 45144)
Email: hello@talentedtraining.com.au
Phone: 07 3375 5822
Post: PO Box 3267, Darra, QLD, 4076