Talented Training Pty Ltd (ABN 80 609 214 959), RTO 45144 (“Talented Training”, “we”, “us”, “our”).
Last updated: 11 August 2026
Our commitment
Talented Training respects your privacy and is committed to protecting the personal information we hold about you. This policy explains what personal information we collect, how we use and disclose it, how we keep it secure, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a Registered Training Organisation, we also handle information in line with our obligations under the national vocational education and training (VET) system.
What personal information we collect
The personal information we collect depends on your dealings with us. It may include:
- your name, date of birth and gender
- your contact details, including email address, phone number and postal address
- your Unique Student Identifier (USI)
- identification and background details needed to confirm eligibility, such as citizenship or residency status where relevant
- education, training, employment and language background information collected for enrolment and government reporting
- assessment records, results, and the certification we issue to you
- payment and billing information
- any information you provide when you contact us or submit an enquiry through our website.
We generally do not collect sensitive information unless it is necessary for a specific purpose, such as a disability or medical condition where you have asked us to make reasonable adjustments. Where we collect sensitive information, we do so with your consent or as otherwise permitted by law.
How we collect personal information
We collect personal information directly from you wherever practical, including through enrolment forms, assessments, our website enquiry form, email, phone, and in person during training. In some cases we collect information from third parties, such as an employer who enrols you, or one of our authorised third-party delivery partners.
Why we collect and use personal information
We collect, hold, use and disclose personal information to:
- process your enrolment and deliver training and assessment
- verify your identity and eligibility
- issue nationally recognised qualifications and statements of attainment
- manage fees, payments and refunds
- communicate with you about your training and respond to your enquiries
- meet our compliance, reporting and record-keeping obligations as an RTO
- maintain and improve our services and website.
Unique Student Identifier (USI)
Under the Student Identifiers Act 2014 (Cth), we cannot issue you a nationally recognised qualification or statement of attainment unless you have a USI and have provided it to us. We collect, use and disclose your USI only for purposes relating to the VET system, as permitted by that Act.
Disclosure of your personal information
We may disclose your personal information to:
- our authorised third-party delivery partners, trainers and assessors, where they are involved in delivering your training on our behalf
- the National Centre for Vocational Education Research (NCVER), the Australian Skills Quality Authority (ASQA), and relevant Commonwealth, state and territory training authorities, as required under the National VET Data Policy and applicable law
- service providers who help us operate our business, such as our student management system, IT, payment and communication providers, under confidentiality arrangements
- a person or organisation you have authorised, such as an employer who is funding your training
- any party where we are required or authorised to do so by law.
As a registered VET provider, we are required to collect and report data about your training. Your personal information may be used and disclosed for statistical, regulatory, audit, funding and research purposes in accordance with the National VET Data Policy. Further information is available from NCVER.
Website, cookies and analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as intended. Where we use analytics tools, we use the information to improve the website and generally do not use it to identify individual visitors.
When you submit an enquiry through our website, the information you provide is sent to us by email so we can respond.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. We retain personal information for as long as required to provide our services and to meet our legal and regulatory record-keeping obligations, and we take reasonable steps to destroy or de-identify information when it is no longer needed.
Overseas disclosure
We generally store and process personal information in Australia. If any information is disclosed to or stored by a provider located overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time. In limited circumstances we may decline a request, in which case we will explain why in writing.
Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us using the details below so we can investigate. We will acknowledge your complaint and aim to resolve it within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, and the “last updated” date shows when it was last changed.
Contact us
Talented Training Pty Ltd (RTO 45144)
Email: hello@talentedtraining.com.au
Phone: 07 3375 5822
Post: PO Box 3267, Darra, QLD, 4076